COMPLAINT ABOUT INDIA JOHNSON OF THE AMERICAN ARBITRATION ASSOCIATION!
Vice President -
Statistics and
In-House Research
American Arbitration Association
1101 Laurel Oak Road, Suite 100 Voorhees, NJ 08043 www.adr.org T:856 679 4603 F:877 304 8457
Email: BoyleR@adr.org
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Tara Parvey
Director
American Arbitration Association 1101 Laurel Oak Road, Suite 100 Voorhees, NJ 08043 http://www.adr.org T:856 679 4602 F:877 304 8457
Email: ParveyT@adr.org
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| UPDATED DAILY, CHECK BACK SOON. |
August 5, 2014: American Arbitration Association (AAA) treats clients VERY VERY bad.
AAA treats self represented non attorney customers VERY VERY bad. Tara Parvey and her manager Ryan Boyle yell at customers and refuse to process their claims. Tara states in the recording below that India Johnson, President of AAA instructed her to hang up on the customer and gave permission to yell at customer.
TARA PARVEY RECORDING. ANOTHER RECORDING WILL BE UPLOADED SHORTLY WITH RYAN BOYLES RECORDING.
August 4, 2014: Director Tara Parvey of AAA called a client out of the clear blue sky and started yelling at her. Tara states that the president of AAA India Johnson instructed Tara to call the customer and call her and yell at her and curse at her and to not take her complaint. Tara also stated in the recorded voice recording below that India Johnson, the President of the American Arbitration Association ordered her to hang up on the customer, as India Johnson did not want to deal with the complaint.
Tara Parvey is speaking to the customer in a hateful disgusting voice. TARA JOHNSON IS PREGNANT WITH HATE AS SHE HAS HATE IN HER VOICE!
The customer asked to be transferred to corporate, Tara Parvey then refused to transfer the customer, and said NO!!!
Tara Parvey then continued to yelled at the customer LOUDER!! Tara's voice became became even more vicious with hate after the customer asked her the presidents name.
Tara Parvey then said NO, again and told the customer DO NOT CALL BACK!!!
Tara Pavey because kept talking above the customer and would not answer the customer and yelled at the customer stating, AND YOU'RE NOT EVEN PAYING THE FILING FEE'S!!
Tara Parvey then slammed the phone in the customers face. Tara Parvey is a disgusting human being. Her mother raised her wrong. She's a bad person.
Furthermore, the customer IS the one that commenced arbitration against the company, and so the customer IS paying the filing fees as the arbitration clause states that the company SHALL pay all filing fees. However, Tara Parvey refused to process the claim.
AAA can't possibly expect customers to give them money for their services after they treat customers bad and yell at them then hang up on their face.
There are other alternatives other than American Arbitration Association. There is Jams and many other.
The same customer recently cancelled two arbitration demands against Clear Wireless after she was yelled at on the phone by Ryan Boyle Vice President of American Arbitration Association. Ryan Boyle stated that he ordered his staff to not take the customers calls and to hang up on her if she calls.
Courtney, a very ghetto sounding african american employee kept picking up the phone and hanging up on the customer after she said she was instructed to hang up on the customer by Ryan Boyle if she calls and asks about her case.
The customer was left with no choice, other than to cancel her 2 claims against Clear wireless. Tara Parvey refused to cancel the claims accordingly and she illegally and intentionally forward dated the cancellation date putting the wrong date. Tara Parvey fraudulently put the wrong date and refused to refund Clear wireless its entire $3,200 fees that they paid to arbitrate.
AAA owed Clear Wireless $6,400 in refunds because Ryan Boyle refused to process the claims and take the complaints. Ryan Boyle stated to the customer while yelling at her, 'YOU DON'T PAY MY BILLS!!! I DON'T HAVE TO PROCESS YOUR CLAIMS!!! I INSTRUCTED MY STAFF TO HANG UP ON YOU IF YOU CALL TO ASK ABOUT YOUR CLAIM. I TOLD COURTNEY NOT TO TAKE YOUR CALLS!!! GO AHEAD AND CANCEL YOUR CLAIMS, WE DON'T NEED YOUR MONEY, YOUR NOT PAYING FOR THE CLAIM, THE COMPANY PAYS, NOT YOU!! CANCEL ALL YOUR CLAIMS!! I DON'T CARE!!
So the customer did.
However, the customer is the one that commenced arbitration, thus forcing the company to pay the arbitration fees. If the customer never commenced arbitration, then AAA would not receive any money at all and so far the customer forced the company to pay over $6,400 in arbitration, that Ryan Boyle refused to take. So Ryan Boyle has it backwards and the customer IS the one that pays his bills. Without the customer requesting arbitration, then Ryan Boyle would not have a job. However, Ryan Boyle does not see it that way, as he treats customers bad and yells at woman! Ryan Boyle of American Arbitration Association is a DISGUSTING HUMAN BEING!! HE YELLS AT WOMAN! We're putting together a recording of him and it will be uploaded shortly.
Tara Parvey stated that India Johnson the President of AAA instructed her and Ryan Boyle to hang up on the customer if she calls to inquire about her case which has been waiting over 6 months to be processed.
After several phone calls to Robert Matlin, Vice President of AAA, Kathy Stewart called the customer stating that Robert Matin told her to call to resolve the complaint against Ryan Boyle. However, Kathy Stewart stated that she is not Ryan Boyle's manager, so she can't take a complaint. She also stated that she does not have access to claims and so she can't look up any customer's claim. Kathy said all she can see in the computer is that the claim is 6 months over due and AAA is running a year behind and she does not know when Tara Parvey will get to the claim.
However, Ryan Boyle put a hold on the claim and refused to process the claim, as Courtney stated she was instructed by Ryan Boyle not to process the claim and to hang up on the customer if she calls about her claim.
AAA treats self represented customers VERY VERY bad, as Tara Parvey yells at customers and refuse to process their claims.
India Johnson disrespects AAA customers. According to Tara Parvey, Tara was instructed by India Johnson to hang up on the customer.
August 5, 2014: Ryan Boyle was instructed by India Johnson to answer his own complaint, as he sent the customer a letter telling the customer that India Johnson stated not to contact corporate again and Ryan is to handle all complaints about himself. INDIA JOHNSON ACTUALLY IS REFUSING TO ACKNOWLEDGE A COMPLAINT AS SHE INSTRUCTS RYAN BOYLE TO HANDLE HIS OWN COMPLAINT!!! FURTHERMORE, RYAN BOYLE WAS TAPE RECORDED YELLING AT THE FEMALE CUSTOMER AND THAT RECORDING WILL BE MADE AVAILABLE ON THIS BLOG!!
THIS INDIA JOHNSON PERSON IS A WEAK WOMAN AS SHE REFUSES TO HANDLE COMPLAINTS. SINCE INDIA JOHNSON REFUSES TO HANDLE COMPLAINTS LIKE LIKE RESPECTED BUSINESSES DO, THEN THIS COMPLAINT IS GOING TO BE HANDLES ONLINE FOR THE WORLD TO VIEW. WE'RE GOING TO GET THE PUBLIC'S OPINION ON THE AMERICAN ARBITRATION ASSOCIATION AND LET THEM MAKE THEIR OWN DECISION ON THE BAD CUSTOMER SERVICE COMPLAINTS.
India Johnson, President of AAA was sent a Notice to Sue and also told through Robert Matlin that this complaint was going public on the internet and throughout the national news stations if she does not stop the Tara Parvey and Ryan Boyle harassment. However, India Johnson refused to acknowledge the complaint.
IT'S ALSO IMPORTANT TO KNOW THAT I WAS TOLD BY THE PARALEGAL OF AAA, KRON VOLLMER, 212-716-3938 THAT INDIA JOHNSON AND AMERICAN ARBITRATION ASSOCIATION DOES NOT OFFER ARBITRATION CONCERNING COMPLAINTS AGAINST ITSELF THE ONLY WAY TO RESOLVE A DISPUTE AGAINST AAA WOULD BE TO SUE THE AMERICAN ARBITRATION ASSOCIATION IN FEDERAL COURT!!!
I don't recommend AAA. I suggest you find another Arbitration forum for your arbitration needs.
Tara Parvey hung up on the customer and illegally and fraudulently falsified the date on the Clear Wireless cancellation after the customer cancelled the claim, and AAA was suppose to refund over $6,400. Tara kept the money and NEVER refunded the company.
Listen to the Tara Parvey voice recording below. Tara Parvey sounds like she is PREGNANT WITH HATE IN HER VOICE! TARA PARVEY IS A DISGUSTING HUMAN BEING!!
LISTEN TO THE VOICE RECORDING BELOW OF TARA PARVEY YELLING AT THE CUSTOMER WITH HATE IN HER VOICE!
NOTE: I BELIEVE IN FREE SPEECH ONLINE. THERE IS NO NEED TO LOG IN TO POST A COMMENT BELOW. FREE FEEL TO POST ANONYMOUSLY.
where are the recordings of Ryan Boyle?
ReplyDeleteIt doesn't exist.... Or does it
DeleteCan almost not find your blogspot...hmmm AAA may have paid a company to hide it :)
ReplyDeleteEXPOSED!! spread the American Arbitration Association link on as many websites as you can think of. EXPOSE India Johnson, Tara Parvey and Ryan Boyle. The AAA is a joke!! They should be EXPOSED!!
ReplyDeleteAnd how ELSE would you expose them? They need an expose...change your SEO tags
DeleteThose aren't SEO tags. Those are category labels. I just put them there so the search engines will pick them up. How do I change the SEO tags? What do you want me to change them to?
DeleteWhatever they are, they worked, SEO tags or category lablels. This blog is number 2 on the google search for "american arbitration association complaints".
DeleteAmerican Arbitration Association and the people that work there are very unprofessional, dishonorable, improper and very disreputable. And the entire company and its employees should be exposed as such. Apply at own risk...
ReplyDeleteThey NEVER answer the phones in Rhode Island. AAA is a worthless piece of shit company. Their employees don't work.
ReplyDeleteAAA has a new system. They have an invisible Pro Se Admin handling the Pro Se litigants hiding behind an email with no name and no phone number.. This Pro Se Admin does not follow the rules. They hide behind an email and refuse to give their name, then they harass the Pro Se litigant by withholding important case documents from the arbitrator and not answering emails. This Pro Se Admin is paid off by the company to make it as hard as possible on the Pro Se Litigant and to make sure the Pro Se litigant loses her case. AAA is a very dishonest company.
ReplyDeleteI called corporate at (212) 716-5800 to resolve the problem with Heather Santo. A black girl with a strong ghetto accent refused to give her name and refused to transfer the call.
ReplyDeleteCriminal charges and police reports were filed against the Pro Se Admin and director Brian Lonergan in the Rhode Island location, 401 431 4798. Brian at the American Arbitration association along with his Pro Se Admins are practicing law without a license and making threats to Pro Se Litigants. Brian made a legal decision on a clients file which constitutes practicing law without a license. His job is to upload files and that's it. Nothing more. However, he thinks he's an attorney, as he makes legal decisions on pro se litigant case files.
ReplyDeleteBrian Lonergan
ReplyDeleteDirector
American Arbitration Association
950 Warren Ave.
East Providence, RI 02914-1414
www.adr.org
Telephone:401-431-4798 (direct line to Brian)
Brian Lonergan did the same thing to me when I was representing myself at aaa during arbitration. He closed my case and I was forced to use JAMS for my arbitration. Brian Lonergan is paid off by businesses. He's very dishonest. It's against the law for aaa to hide the identity of the prose admin. AAA has incompetent employees. Brian Lonergan should not be working there. He's not qualified.
ReplyDeleteI just filed my case as the employee in their Voorhees, NJ 08043 office. A case specialist failed to inform me that AAA has a fee waiver even though AAA has docs showing that my employer failed to pay me 3 months wages and left me stranded in the Middle East---as I speak. That company, B3H is corrupt so it should be no surprise that they selected AAA. Does anyone have positive feedback? The arb clause fails to meet the legal test under Cole, anyone contested their arb clause here?
ReplyDeleteI listened to the recordings. I didn't hear hate. To my mind, the test would be how the written complaint was handled. Once the Claim is in the hands of an arbitrator he or she should be receptive. Dealing with pro se arbitrants is not easy; emotions are involved. I hope the Complainant finds a resolution.
ReplyDeleteI must declare an interest as an ICDR panellist,
Has anyone 'worked' with AAA's International Case Dispute Resolution (ICDR)? There's an administrator out of their New York office, Inna Yelyashkevych. This person should not be trusted and may be on the take. This ICDR administrator violated an important Rule and a proper notice was filed. ICDR has not responded and the administrator is steamrolling the case. The administrator plays a key role and can appoint the arbitrator, who may be unethical and make other findings that undermine your case. There is no reason to believe that private arbitration is an equitable process. Be prepared on all the facets and rules, get ready to be proactive and prepared to be undermined and the facts of the case hidden.
ReplyDeleteAAA ICDR 120 Broadway, NY NY. Here we have a 07 August 2015, email where a VP attorney drops an arbitration case after an Article 28 Waiver was filed claiming exparte communication. ICDR ignored the A28 filing. There's no justification for the ICDR to drop a case that should have been forwarded to Saudi Arabia unless ICDR is in collusion with the employer. A BBB administrative complaint was filed two days ago. BBB does not address the arbitration case per se. Be prepared for a very non transparent unilateral and biased process with ICDR.
ReplyDelete--------------------------------
Dear Parties/Counsel
Upon careful review of this matter, ICDR/AAA declines to provide further administration of this dispute and will close its file. Either party may choose to submit this matter to the appropriate court or other applicable forum for resolution.
Sincerely,
Thomas Ventrone
American Arbitration Association also is in collusion with Ebay. I filed a Notice To Arbitrate against Ebay with the AAA. The AAA Pro Se admin refused to open my case.
ReplyDeleteRebecca Ryon is the litigation counsel at Ebay and she is VERY VERY EXTREMELY DISHONEST.REBECCA RYON AT EBAY SHOULD BE DISBARRED. She paid off the Pro Se admin at AAA. These Pro Se Admins should NEVER be able to hide their name and contact information. That's absurd to allow them to be anonymous. There is no such thing as anonymous in a REAL FEDERAL COURT, and therefore, the Arbitration admins should also have a name attached to our lawsuits. Arbitration is a federally approved program and there is no federal law that allows the pro se admin to remain anonymous. American Arbitration association is a corrupt business.
I filed arbitration against Cox internet, and American Arbitration Association refused to arbitrate the case. The pro se admin refused to send the arbitration request to Cox internet. I wonder why? I'm sure Cox internet paid the pro se admin off. Cox internet has a mandatory arbitration clause to settle disputes, but what good is that mandatory arbitration clause if American Arbitration Association refuses to arbitrate the case.
DeleteHere we have Cox Internet, EBay and B3H Corporation (Jacob Wallace v. B3H Corporation, Case no. 01 15 0003 7901) all with binding arbitration clauses that we not enforced at the detriment of employees. It clearly calls into question what the actual role of AAA is.
ReplyDeleteFor clarification, this is my third posting where Vice President Thomas Ventrone, terminated an open case, where all fees were paid and while the administrative process was underway. I met the timelines. Respondent never filed their administrative response and two days later VP Ventrone ends the case in an informal email. Coincidence? B3H is involved in illegal activities here in Saudi Arabia. ICDR never responded to an Article 28 waiver. If you look at their annual reports any complaints or issues may be directly filed with the VP. However, VP Ventrone stated it wasn't appropriate to contact him. The disinformation and mediocrity at AAA is stunning.
A week ago, I contacted Mr. Eric P. Tuchmann, General Counsel and Corporate Secretary, American Arbitration Association
International Centre for Dispute Resolution, 120 Broadway, 21st Floor, New York, NY 10271, and no response.
Ate we to believe that AAA/ICDR are accountable to no one?
BBB backed out as expected. I think that filing a state bar complaint may be a possible option and one I will be taking. Perhaps the state attorney general could offer relief.
It appears that in order to not arbitrate or end arbitration AAA/ICDR would first be required to have a judge in a court room make that ruling. Here we have AAA taking conflicting roles with no intermediaries. In AAA's altered sense of what constitutes arbitration, instead of employees being made whole again, AAA profits from the fees and awards with the employee as bait.
ReplyDeleteSECTION 2, FEDERAL ARBITRATION ACT (9 U.S.C.)
Sec. 2. Validity, irrevocability, and enforcement of agreements to arbitrate
A written provision in any maritime transaction or a contract evidencing a transaction involving commerce to settle by arbitration a controversy thereafter arising out of such contract or transaction, or the refusal to perform the whole or any part thereof, or an agreement in writing to submit to arbitration an existing controversy arising out of such a contract, transaction, or refusal, shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract.
The New York Arbitration Law-Article 75, Civil Practice Law and Rules
§ 7501. Effect of arbitration agreement
A written agreement to submit any controversy thereafter arising or any existing controversy to arbitration is enforceable without regard to the justiciable character of the controversy and confers jurisdiction on the courts of the state to enforce it and to enter judgment on an award. In determining any matter arising under this article, the court shall not consider whether the claim with respect to which arbitration is sought is tenable, or otherwise pass upon the merits of the dispute.
The 2015 Florida Statutes
ARBITRATION CODE CHAPTER 682
682.02 Arbitration agreements made valid, irrevocable, and enforceable; scope.—
(1) An agreement contained in a record to submit to arbitration any existing or subsequent controversy arising between the parties to the agreement is valid, enforceable, and irrevocable except upon a ground that exists at law or in equity for the revocation of a contract.
The below letter was sent to me from Vice President Neil Currie at the American Arbitration Association after he closed my case without an arbitrators approval. All fees were paid and the business/ employer had a mandatory arbitration clause with the American Arbitration Association. Neil Currie stonewalled me from all communication concerning my case. He closed my case then stonewalled me from trying to get it reopened. He's dishonest.
ReplyDelete------
This will acknowledge receipt of your two voice messages on Friday April 24, 2015, both addressed to an AAA Senior Vice President.
The Association’s determination to decline further administration of this case is final. As previously stated in our April 24, 2015 letter, this decision was made based on communications we received from you during the case.
Any complaints regarding the administration of your matter should be submitted in writing only. Only written communications submitted in writing will be reviewed by the Association. The AAA will not respond to further phone calls and/or voice messages and all such communications should stop immediately.
Thank you.
Sincerely,
Neil B. Currie
Vice President
Neil Currie
Vice President
American Arbitration Association
725 S. Figueroa Street, Suite 400
Los Angeles, CA 90017
www.adr.org
T:213 622 6358
F:213 622 6199
It's systemic at AAA. At least the scope of the malignancy is clearer now. From coast to coast.
DeleteVP Currie appears to have left the backdoor cracked, he's not saying you can't complain. However, it's the same energy as Ventrone, they only like people who will roll over. Any letters will be ignored. Who has the email/phone info for the president, India Johnson? ( a 38 year AAA employee---says a lot about the company---she's a woolly mammoth).
If you go to Glass Door you can read what employees are saying. This would be another good posting place.
http://www.glassdoor.com/Reviews/American-Arbitration-Association-Reviews-E29962.htm
A sound bite from India after her 2012 promotion. A big disconnect here.
Editor: What is the most valuable contribution of AAA to the arbitration process?
Johnson: We have self-enforcing arbitration rules that have been time and court tested. If the parties are unhappy with each other and don’t have a provider like AAA with a comprehensive set of rules, they can’t really be assured that their case will go forward if the other party drags its feet. If you have such a provider and an agreement to arbitrate, parties can be assured that the case will go forward. Both sides therefore have a strong incentive to participate because an enforceable award can be rendered even where the arbitration proceeds on an ex parte basis.
India Johnson - President of AAA:
DeletePhone: (646) 663-3458
Another possible posting location that AAA might be overseeing.
ReplyDeletewww.youtube.com/watch?v=ysCawI2bdXo
Consumer Frauds Bureau Online Complaint Form
ReplyDeleteAnother resource maybe to file a consumer fraud complaint with a state AG.
Thank you for filing your complaint with the Bureau of Consumer Frauds and Protection. Your complaint confirmation code is: # XXX. Please refer to your confirmation number when contacting the NYS Attorney General's Office regarding this complaint.
To send their registered agent a Notice of Lawsuit search by Corporation name American Arbitration Association. They are based out of New York.
ReplyDeletehttp://kepler.sos.ca.gov/
File complaints against American Arbitration Association with the New York Attorney General go here, http://www.ag.ny.gov/bureau/consumer-frauds-bureau
Consumer Frauds and Protection Bureau
ReplyDeletehttp://www.ag.ny.gov/bureau/consumer-frauds-bureau
The Bureau of Consumer Frauds and Protection, part of the Economic Justice Division, prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices.
In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers.
A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its mission, the Bureau provides information to consumers and seeks to ensure a fair and vigorous market place. The Bureau also drafts legislation and conducts studies and writes reports on emerging consumer problems and issues.
Consumer Helpline: 1-800-771-7755
https://www.youtube.com/watch?v=Hp040boBFGU
ReplyDeleteThe employment issue spawned immediately after filing a Department of Defense, Inspector General complaint after the employer ignored health issues that affected one third of the employees. Federal OSHA identified that US contractors are to act as an agent of OSHA. The employment agreement cited in simple terms that AAA would arbitrate.
ReplyDeleteOn 07 August, 2015, an ICDR VP without notice or any signs closed the case (AAA Case No: 01 15 0003 7901 Wallace v. B3H Corp) while the parties were in the administrative phase. The parties were ordered to file the case in the court. To date, AAA/ICDR will not identify why they dropped the case, the laws, procedures or other followed, and will not respond to emails or phone calls.An ICDR subordinate last week stated the case was still active in their system. ICDR has no complaint mechanism. Their nonprofit board directors are not identified on their website.
In addition, Florida, New York and federal law all support arbitration.
There were some mishaps in the process. ICDR scheduled an administrative conference call but was unable to make an international call to a cell phone in Saudi Arabia, ICDR and respondent then conducted the conference call in the absence of the complainant. Respondent then promptly emailed complainant with the details of that meeting. ICDR was already angling to have the hearing in Florida, even though myself, the witnesses’ to include managers, Saudi military officers, Saudi doctors and other evidence is in the Kingdom. ICDR was also going to use a paper only process even though the claim was 150-250k, because ICDR could not place an international call and would not explain why. An Article 28: Waiver, was immediately filed and ICDR took ten days and three additional emails to acknowledge the notice, but never formally addressed it. ICDR then assigned a new case counselor/administrator. On 05 August filed written information from the parties was due, and I complied, Respondent never responded and ICDR dropped the case two days later.
Since 2006, Saudi Arabia has an arbitration process supported by the government and the courts. ICDR appeared to act on the behalf of the interest of the corporation and later, itself. As a result, there appears to be no mechanism to gain AAA/ICDR to be responsive and transparent.
You mean to say that random rants on the Internet, anonymous postings on this blog, amateur you tube videos and unsubstantiated postings against case managers (who have no decision power), haven't gotten you any results? Well... did u seriously expect otherwise?
ReplyDeleteCase managers are delegated their job by the President and upper management and executives to do their job. Instead of doing their job, these case managers violate laws, and hurt the innocent employees who are already suffering because of job loss. The case managers and managers discussed in this blog rubbed salt in the employees wounds to hurt them more. They are bad people and the public should be made aware through this blog.
DeleteYou couldn't be further from the truth; you are missing the forest for the trees. If you have a beef with the ICDR, then you would be better served by finding out who is calling the shots and who isn't. This is the equivalent of sticking it up to McDonald's by shouting at at 16 year old handing you your order. In your defense, I think the institution intentionally hides its management behind this poor case managers... and well, they have fooled you!
DeleteI believe they have gone to the top. The complaints say they've gone all the way to "India Johnson". Ms. India is as top as it gets. Director Tara Parvey stated that she was given orders by India Johnson to ignore self litigants and try and intimidate them and don't give your real name. I NEVER in my entire life heard of secret emails from Pro Se Admins with no name. There is NO SUCH THING AS A SECRET ANONYMOUS PRO SE ADMIN COMMUNICATION EMAILS IN FEDERAL COURT AND THERE SHOULD NOT BE SECRET ADMIN EMAILS WITH AAA ARBITRATION EITHER. American Arbitration Association should be shut down by the government.
DeleteWhy does it make you so uncomfortable that a Complaintaint, just a layperson, is attempting to understand how AAA/ICDR VP Ventone, could end an active case without explanation and then six weeks later claim that I was involved in misconduct, which is why the case was ended. I have posted my name and case information, what's anonymous about that? I never targeted the case manager. I have continually asked VP Ventrone, P. India Johnson, and the board to allow a complaint process procedure. Are you saying that only professional video makers are credible? That the facts I laid out are unsubstantiated? Is that why AAA/ICDR is not responsive and will not allow any due process? Aren't your gripes based on some experience or belief that you have and that we should just roll over and allow ICDR to act in the interest of the employer and violate attorney ethics and the arbitration process?
DeleteI'd also take a good look at this non-profits expansive board of directors that AAA has insulated from their clients. We are not allowed to contact the board. I have reached out to several with no response. It's virtually a who's who of corporate America and law firms. For example, Home Depot and Chanel are on the board, let's hope they have no arbitration. What's really happening behind the curtains?
I will concede that I would never recommend that any employee submits their dispute to arbitration; however, I must disagree with conducting a witch hunt against the rank and file employees of the arbitral institution. It is disconcerting to have an employee, upset about an arbitration clause, taking it out on the employees of another company. Nearly half of the ICDR's international case mangers have left since the company last updated the employee list on their website. I can recall at least 11 employees leaving in the past 4 years and I think only 3 or 4 of them have stayed for more than 2 years. I think you are barking at the wrong tree here.
ReplyDeletehttps://www.adr.org/cs/idcplg?IdcService=GET_FILE&dDocName=ADRSTAGE2022819&RevisionSelectionMethod=LatestReleased
http://www.nytimes.com/2015/11/01/business/dealbook/arbitration-everywhere-stacking-the-deck-of-justice.html?hp&action=click&pgtype=Homepage&module=a-lede-package-region®ion=top-news&WT.nav=top-news&_r=0
ReplyDelete21 August 2015
ReplyDeletePresident India Johnson and Vice President Thomas Ventrone
ICDR Board of Directors
American Arbitration Association
International Center Dispute Resolution
B3H Corporation
Please find attached the response from Respondent per an emergency relief notice. The citation below is from Respondents legal pleading filed July 20th with AAA ICDR and Claimant (pg. 3).
"The Respondent denies the need for an emergency arbitrator. Claimant in this case has filed a claim for alleged employment practices violation under the AAA, and as such is subject to the AAA Rules for Employment Disputes."
Respondent in legal pleading acknowledged that the employment issue is subject to the AAA rules for employment disputes. Claimant supports that the AAA rules for employment disputes be acknowledged and adhered to. AAA ICDR cited no Rule that allowed ICDR to drop a filed, active, paid arbitration case. The case was dropped after ICDR failed to respond to an A28 Waiver and after removing the case counselor/administrator. There was no issue or conflict presented that ICDR isn't skilled and trained at appropriately handling.
Claimant, again, request that ICDR formally document and lawfully demonstrate how the case can be closed by ICDR through the Rules, Articles, case law or the law. Claimant should not be denied due process by ICDR.
This case is also enforceable under federal, New York and Florida law:
a) The New York Arbitration Law-Article 75, Civil Practice Law and Rules § 7501. Effect of arbitration agreement
b) SECTION 2, FEDERAL ARBITRATION ACT (9 U.S.C.) Sec. 2. Validity, irrevocability, and enforcement of agreements to arbitrate
c) The 2015 Florida Statues. Arbitration Code Chapter 682
Please reactivate the case. Claimant has filed the administrative information.
Jacob Wallace
AAA doesn't even answer their phones anymore. They're the worse arbitration company in the entire world. I called 800.778.7879 customer service and nobody answers for days.
ReplyDeleteDoes any have any state/federal court rulings on arbitration and/or the AAA? Something against AAA or forcing them to act with regard to the law would be helpful
ReplyDeleteI am highly disappointed with my arbitrator and her decision. The arbitrator was later to the hearing. She rushed me and had case study information, text message to sustainable my claims, she totally discounted all of my evidence and sided with the unscrupulous business!! I have found through many complaints that AAA, is not a viable choice to have your case heard. Their arbitrators are not of quality, and many times, lack subject matter jurisdiction. I am looking for people who were victims of AAA. I want the attorney general's office to investigate this company. If you like, please let me know, if you want true justice, and stop this company, from ruining more lives.
ReplyDeleteI am highly disappointed with my arbitrator and her decision. The arbitrator was later to the hearing. She rushed me and had case study information, text message to sustainable my claims, she totally discounted all of my evidence and sided with the unscrupulous business!! I have found through many complaints that AAA, is not a viable choice to have your case heard. Their arbitrators are not of quality, and many times, lack subject matter jurisdiction. I am looking for people who were victims of AAA. I want the attorney general's office to investigate this company. If you like, please let me know, if you want true justice, and stop this company, from ruining more lives.
ReplyDeleteThis comment has been removed by the author.
DeleteAmerican Arbitration Association(AAA)is a bad company. They have HORRIBLE customer support for Pro-Se litigants. I called (877)495-4185 to request the status of my pro se case. A black girl with a strong ghetto accent took the call. She refused to tell me anything about my case. She kept answering me with "UH HUH!", "YAH!" and other ghetto slang words. She spoke such black ghetto slang that I couldn't even understand her. She refused to give me her name. I asked to speak to her manager and then she in my face. I called back to speak to her manager and a guy named Gary answered the phone. I asked to speak to the manager over there. He said he does not know who the manager is. I asked to then speak to his manager. He said he does not know who his manager is. I said, "You don't know who your manager is?" He said, "I don't know". He then hung up on me. These people at American Arbitration Association not nice. They harass pro se litigents. We have mandatory arbitration clauses that forces us to go to arbitration with the companies, but the AAA refuses to process our claims. AAA is losing money because the company wants to arbitrate and they company even pays for the arbitration costs and fees, so AAA is losing money. They're loss.
ReplyDeleteAAA is a joke. They email this to pro se litigants to try and intimidate them. The AAA harasses people is what they do. They won't allow anybody to speak to a manager there, and when you ask for one, they send you the below email and threaten to call law enforcement on you!! I can't wait for the police to contact me, I WILL definitely show them this blog and direct them to all the federal lawsuits filed against AAA by attorneys. AAA might be able to harass us pro se litigants, but they can't harass the attorney. They'll just sue AAA. And AAA has been sued in federal court plenty of times.
ReplyDeleteCopied and pasted from the AAA email:
The American Arbitration Association (“AAA”
) and its international division, the International Centre for Dispute Resolution
(“ICDR”
) strive at all times to provide dispute resolution services in accordance with our Shared Mission, Vision and Values.
AAA and ICDR employees’ conduct is governed by Standards of Ethics and Business Conduct, and the conduct of our
arbitrators and mediators is governed by separate codes of ethics as well.1
The AAA also requires that parties and their representatives (“Participants”) conduct themselves in an appropriate manner
when utilizing the AAA’s services. Participants in AAA cases are required to abide by the following standards of conduct,
and failure to do so may result in the AAA declining to further administer a particular case or caseload.
• Participants in AAA-administered cases shall treat all employees and others involved in the proceedings in a
courteous, respectful and civil manner.
• Participants must respect the AAA’s policy against any form of unlawful discrimination based on an individual’s
gender, race, ethnicity, age, religion, national origin, or any other legally-protected characteristic.
• Participants shall not engage in harassing, threatening, or intimidating conduct toward AAA employees or
neutrals.
• Party representatives shall advise their clients and witnesses of the appropriate conduct that is expected of
them during the proceedings.
• Participants shall refrain from using vulgar, profane, or otherwise inappropriate language.
• Participants shall direct case-related communications only to their assigned case management staff at the
phone, email, or address provided by AAA staff, and shall copy the other parties on such communications as
required by the rules governing the case, or as directed by the AAA. Those assigned case-management staff
will raise matters with other AAA executives directly and as necessary.
• Participants shall not contact members of the AAA’s Board of Directors on case-related matters. The AAA’s
Board has no involvement in the day-to-day management of the AAA, and AAA Directors do not have any
authority or input regarding the administration or outcome of a particular matter.
• Threats of violence or other unlawful conduct will not be tolerated and will be forwarded to law enforcement
authorities.
If anybody knows of a Class Action lawsuit against American Arbitration Association, then let me know because I want to join that Class Action. And if you're attorney that wants to start a Class Action Lawsuit against American Arbitration Association, then let know and I'll get together a bunch of us litigents and pro se litigents to help you get it started.
ReplyDeleteI emailed ConsumerFiling@adr.org over 10 times and they NEVER email me back. They REFUSE to talk to Pro Se litigents on the phone, and they force us to email ConsumerFiling@adr.org, but they NEVER return our emails. Spoke to Krissy Castro and she said to keep emailing and keep waiting!! IDIOTS!!
ReplyDeleteNot everybody uses emails, so AAA is WRONG for forcing pro se litigants to use email. I HATE AAA. I HATE AMERICAN ARBITRATION ASSOCIATION. THEIR DIRECTORS, STAFF AND EMPLOYEES TREAT SELF REPRESENTED PRO SE LITIGANTS LIKE DIRT!!!!!!! THEY MAKE LEGAL DECISIONS WITHOUT AN ARBITRATION AND THEY YELL AND SCREAM AND DEGRADE US ON THE PHONE. TARA PARVEY AT AAA IS A PIECE OF SHIT!!!
ReplyDeleteJacob Wallace Al Khobar, Eastern Province, Saudi Arabia 31952
ReplyDeleteSaturday, 25 July 2015
American Arbitration Association International Centre for Dispute Resolution 120 Broadway, 21st Floor New York, NY 10271
B3H Corporation 51 3rd Street, Bldg 1 Shalimar, Florida Case: Jacob (Jake) Wallace V. B3H Corporation - Case 01-15-0003-7901
RE: Article 28: Waiver Complainant is promptly stating objection to the ex parte communication between the ICDR administrator and Respondent’s counsel on or about 10:00 am, Friday, July 24, 2015. Ex parte communication is not authorized except as outlined in ICDR’s, Arbitration Information Worksheet. ICDR’s technical glitches interfered with two attempted calls to Claimant, for a scheduled administrative conference. The administrative conference was not immediately concluded, and ICDR and Respondent’s counsel conferred, where they privately developed a strategy that is a detriment to Claimant. ICDR’s apparent decision, and prior inability to not have a conference call benefits Respondent. Oddly, and please explain, Respondent’s counsel and not the ICDR administrator emailed Claimant after the two parties conversed to inform Claimant of ICDR’s decision. Claimant seeks relief in the form of the removal of this particular administrator. This is not to say that the administrator knowingly violated the Rules or worse, colluded with Respondent to undermine Claimant. However, the ex parte communication Rule appears to have been trampled by the very institution entrusted to honor it. Irregardless, the mere appearance of impropriety is enough for the administrator’s removal. In addition, Respondent is bidding for a new multi-million dollar US defense contract this year in Saudi Arabia, and the findings of this case could impact that bidding process. Respondent, who has already acted poorly, is highly motivated to usurp the facts. Furthermore, Claimant filed an Article 6, Emergency Relief, petition that the administrator apparently appropriately nixed. Respondent filed a response and the administrator suggested Claimant answer without providing any information or reason why an answer was solicited or necessary at that juncture.
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