COMPLAINT ABOUT INDIA JOHNSON OF THE AMERICAN ARBITRATION ASSOCIATION!
Vice President -
Statistics and
In-House Research
American Arbitration Association
1101 Laurel Oak Road, Suite 100 Voorhees, NJ 08043 www.adr.org T:856 679 4603 F:877 304 8457
Email: BoyleR@adr.org
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Tara Parvey
Director
American Arbitration Association 1101 Laurel Oak Road, Suite 100 Voorhees, NJ 08043 http://www.adr.org T:856 679 4602 F:877 304 8457
Email: ParveyT@adr.org
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| UPDATED DAILY, CHECK BACK SOON. |
August 5, 2014: American Arbitration Association (AAA) treats clients VERY VERY bad.
AAA treats self represented non attorney customers VERY VERY bad. Tara Parvey and her manager Ryan Boyle yell at customers and refuse to process their claims. Tara states in the recording below that India Johnson, President of AAA instructed her to hang up on the customer and gave permission to yell at customer.
TARA PARVEY RECORDING. ANOTHER RECORDING WILL BE UPLOADED SHORTLY WITH RYAN BOYLES RECORDING.
August 4, 2014: Director Tara Parvey of AAA called a client out of the clear blue sky and started yelling at her. Tara states that the president of AAA India Johnson instructed Tara to call the customer and call her and yell at her and curse at her and to not take her complaint. Tara also stated in the recorded voice recording below that India Johnson, the President of the American Arbitration Association ordered her to hang up on the customer, as India Johnson did not want to deal with the complaint.
Tara Parvey is speaking to the customer in a hateful disgusting voice. TARA JOHNSON IS PREGNANT WITH HATE AS SHE HAS HATE IN HER VOICE!
The customer asked to be transferred to corporate, Tara Parvey then refused to transfer the customer, and said NO!!!
Tara Parvey then continued to yelled at the customer LOUDER!! Tara's voice became became even more vicious with hate after the customer asked her the presidents name.
Tara Parvey then said NO, again and told the customer DO NOT CALL BACK!!!
Tara Pavey because kept talking above the customer and would not answer the customer and yelled at the customer stating, AND YOU'RE NOT EVEN PAYING THE FILING FEE'S!!
Tara Parvey then slammed the phone in the customers face. Tara Parvey is a disgusting human being. Her mother raised her wrong. She's a bad person.
Furthermore, the customer IS the one that commenced arbitration against the company, and so the customer IS paying the filing fees as the arbitration clause states that the company SHALL pay all filing fees. However, Tara Parvey refused to process the claim.
AAA can't possibly expect customers to give them money for their services after they treat customers bad and yell at them then hang up on their face.
There are other alternatives other than American Arbitration Association. There is Jams and many other.
The same customer recently cancelled two arbitration demands against Clear Wireless after she was yelled at on the phone by Ryan Boyle Vice President of American Arbitration Association. Ryan Boyle stated that he ordered his staff to not take the customers calls and to hang up on her if she calls.
Courtney, a very ghetto sounding african american employee kept picking up the phone and hanging up on the customer after she said she was instructed to hang up on the customer by Ryan Boyle if she calls and asks about her case.
The customer was left with no choice, other than to cancel her 2 claims against Clear wireless. Tara Parvey refused to cancel the claims accordingly and she illegally and intentionally forward dated the cancellation date putting the wrong date. Tara Parvey fraudulently put the wrong date and refused to refund Clear wireless its entire $3,200 fees that they paid to arbitrate.
AAA owed Clear Wireless $6,400 in refunds because Ryan Boyle refused to process the claims and take the complaints. Ryan Boyle stated to the customer while yelling at her, 'YOU DON'T PAY MY BILLS!!! I DON'T HAVE TO PROCESS YOUR CLAIMS!!! I INSTRUCTED MY STAFF TO HANG UP ON YOU IF YOU CALL TO ASK ABOUT YOUR CLAIM. I TOLD COURTNEY NOT TO TAKE YOUR CALLS!!! GO AHEAD AND CANCEL YOUR CLAIMS, WE DON'T NEED YOUR MONEY, YOUR NOT PAYING FOR THE CLAIM, THE COMPANY PAYS, NOT YOU!! CANCEL ALL YOUR CLAIMS!! I DON'T CARE!!
So the customer did.
However, the customer is the one that commenced arbitration, thus forcing the company to pay the arbitration fees. If the customer never commenced arbitration, then AAA would not receive any money at all and so far the customer forced the company to pay over $6,400 in arbitration, that Ryan Boyle refused to take. So Ryan Boyle has it backwards and the customer IS the one that pays his bills. Without the customer requesting arbitration, then Ryan Boyle would not have a job. However, Ryan Boyle does not see it that way, as he treats customers bad and yells at woman! Ryan Boyle of American Arbitration Association is a DISGUSTING HUMAN BEING!! HE YELLS AT WOMAN! We're putting together a recording of him and it will be uploaded shortly.
Tara Parvey stated that India Johnson the President of AAA instructed her and Ryan Boyle to hang up on the customer if she calls to inquire about her case which has been waiting over 6 months to be processed.
After several phone calls to Robert Matlin, Vice President of AAA, Kathy Stewart called the customer stating that Robert Matin told her to call to resolve the complaint against Ryan Boyle. However, Kathy Stewart stated that she is not Ryan Boyle's manager, so she can't take a complaint. She also stated that she does not have access to claims and so she can't look up any customer's claim. Kathy said all she can see in the computer is that the claim is 6 months over due and AAA is running a year behind and she does not know when Tara Parvey will get to the claim.
However, Ryan Boyle put a hold on the claim and refused to process the claim, as Courtney stated she was instructed by Ryan Boyle not to process the claim and to hang up on the customer if she calls about her claim.
AAA treats self represented customers VERY VERY bad, as Tara Parvey yells at customers and refuse to process their claims.
India Johnson disrespects AAA customers. According to Tara Parvey, Tara was instructed by India Johnson to hang up on the customer.
August 5, 2014: Ryan Boyle was instructed by India Johnson to answer his own complaint, as he sent the customer a letter telling the customer that India Johnson stated not to contact corporate again and Ryan is to handle all complaints about himself. INDIA JOHNSON ACTUALLY IS REFUSING TO ACKNOWLEDGE A COMPLAINT AS SHE INSTRUCTS RYAN BOYLE TO HANDLE HIS OWN COMPLAINT!!! FURTHERMORE, RYAN BOYLE WAS TAPE RECORDED YELLING AT THE FEMALE CUSTOMER AND THAT RECORDING WILL BE MADE AVAILABLE ON THIS BLOG!!
THIS INDIA JOHNSON PERSON IS A WEAK WOMAN AS SHE REFUSES TO HANDLE COMPLAINTS. SINCE INDIA JOHNSON REFUSES TO HANDLE COMPLAINTS LIKE LIKE RESPECTED BUSINESSES DO, THEN THIS COMPLAINT IS GOING TO BE HANDLES ONLINE FOR THE WORLD TO VIEW. WE'RE GOING TO GET THE PUBLIC'S OPINION ON THE AMERICAN ARBITRATION ASSOCIATION AND LET THEM MAKE THEIR OWN DECISION ON THE BAD CUSTOMER SERVICE COMPLAINTS.
India Johnson, President of AAA was sent a Notice to Sue and also told through Robert Matlin that this complaint was going public on the internet and throughout the national news stations if she does not stop the Tara Parvey and Ryan Boyle harassment. However, India Johnson refused to acknowledge the complaint.
IT'S ALSO IMPORTANT TO KNOW THAT I WAS TOLD BY THE PARALEGAL OF AAA, KRON VOLLMER, 212-716-3938 THAT INDIA JOHNSON AND AMERICAN ARBITRATION ASSOCIATION DOES NOT OFFER ARBITRATION CONCERNING COMPLAINTS AGAINST ITSELF THE ONLY WAY TO RESOLVE A DISPUTE AGAINST AAA WOULD BE TO SUE THE AMERICAN ARBITRATION ASSOCIATION IN FEDERAL COURT!!!
I don't recommend AAA. I suggest you find another Arbitration forum for your arbitration needs.
Tara Parvey hung up on the customer and illegally and fraudulently falsified the date on the Clear Wireless cancellation after the customer cancelled the claim, and AAA was suppose to refund over $6,400. Tara kept the money and NEVER refunded the company.
Listen to the Tara Parvey voice recording below. Tara Parvey sounds like she is PREGNANT WITH HATE IN HER VOICE! TARA PARVEY IS A DISGUSTING HUMAN BEING!!
LISTEN TO THE VOICE RECORDING BELOW OF TARA PARVEY YELLING AT THE CUSTOMER WITH HATE IN HER VOICE!
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